1. Introduction

Interactive Webtech Pvt. Ltd. respects the privacy of visitors, prospective customers, existing clients, and business partners. This Privacy Policy describes how we collect, use, store, disclose, and protect personal information when you visit our website, contact our team, request a quotation, or use our services.

This policy applies to information collected through our website and the online services to which this policy expressly relates. Additional notices may apply to particular services or client projects.

2. Personal Information We Collect

Depending on your interactions with us, we may collect:

2.1 Contact Information

Your name, email address, telephone number, company name, job title, and business contact details.

2.2 Enquiry and Project Information

Project requirements, service enquiries, website details, business objectives, correspondence, files, and other information you voluntarily provide.

2.3 Technical Information

IP address, browser type, device type, operating system, access times, referring pages, and website usage information, where collected.

2.4 Transaction Information

Invoice details, payment status, billing information, and records necessary to administer business transactions.

Payments may be processed by third-party payment providers. We do not intentionally collect or store complete payment card details unless expressly required and appropriately protected for a legitimate business purpose.

2.5 Marketing Preferences

Your communication preferences, responses to our marketing, and records of consent or opt-out where applicable.

3. How We Collect Information

We may collect information:

• Directly from contact forms, email, telephone, messaging, and project communications.
• When you request a quotation or purchase services.
• Automatically through website logs, cookies, and similar technologies, where enabled.
• From service providers or business partners where lawful and relevant to our relationship.
• Through publicly available business information where permitted by law.

We aim to collect only information that is reasonably necessary for the relevant purpose.

4. Purposes of Processing

We may use personal information to:

1. Respond to enquiries and prepare quotations.
2. Deliver and manage our services.
3. Communicate about projects, payments, deadlines, and support.
4. Maintain business and financial records.
5. Improve website functionality, usability, and security.
6. Measure website performance and marketing effectiveness where applicable.
7. Send marketing communications where permitted by law.
8. Detect fraud, resolve disputes, and protect our legal rights.
9. Comply with legal, regulatory, and contractual obligations.

Where applicable law requires consent or another legal basis, we will process personal information on the appropriate basis.

5. Legal Basis for Processing

Depending on the applicable law and circumstances, we may process personal information because:

• It is necessary to perform a contract or take steps requested before entering a contract.
• We have a legitimate business purpose that does not override applicable individual rights.
• You have provided consent.
• Processing is necessary to comply with a legal obligation.
• Another lawful basis is available under applicable law.

Where processing relies on consent, you may withdraw that consent as permitted by law. Withdrawal does not necessarily affect processing that was lawful before withdrawal.

6. Disclosure to Third Parties

We do not sell personal information to third parties. We may share relevant information with:

• Website hosting and infrastructure providers.
• Email and business communication providers.
• Payment processors and financial service providers.
• Analytics and advertising providers, where used.
• Software vendors, contractors, and service partners.
• Professional advisers and legal authorities where appropriate or legally required.

Information is shared only where reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

We may also disclose information in connection with a lawful corporate transaction, subject to applicable privacy requirements.

7. International Data Transfers

Interactive Webtech serves clients in multiple countries. As a result, information may be transferred to or accessed from countries other than the country where it was collected.

Where required by applicable law, we will implement appropriate safeguards or other lawful transfer mechanisms.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Support essential website functionality.
• Remember user preferences.
• Understand website traffic and usage.
• Measure advertising performance.
• Support marketing activities where permitted.

You may manage cookies through your browser and any consent-management tools available on our website.

Where required by law, non-essential cookies or tracking technologies will be used only after the required consent has been obtained. For more details about the cookies and third-party technologies used on our website, please read our Cookie Policy.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.

Such measures may include access restrictions, secure account practices, system updates, and appropriate service-provider controls. No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we aim to maintain safeguards appropriate to the information and risks involved.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, customer support, accounting, legal compliance, and dispute resolution.

Retention periods depend on the type of information, the nature of the relationship, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to lawful retention obligations.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing activities.
• Request information about relevant disclosures or processing.
• Opt out of marketing communications.
• Lodge a complaint with the appropriate data protection authority.

We may need to verify your identity before fulfilling a request. Some requests may be subject to lawful exceptions or limitations.

12. Marketing Communications

We may send service-related communications necessary to manage an enquiry, project, payment, or support request.

Marketing communications will be sent in accordance with applicable law. Where required, we will obtain consent before sending marketing messages.

You may opt out of marketing communications by using the unsubscribe method provided or contacting us through our published contact details.

Opting out of marketing does not prevent essential communications relating to an active project or existing contractual relationship.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate third-party services.

Those third parties may collect information under their own privacy policies. Interactive Webtech does not control their independent privacy practices. Please review the applicable third-party privacy notices before using those services.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection requires parental consent or other authorization that has not been obtained.

If we become aware that information has been collected in violation of applicable requirements, we will take appropriate steps to address the issue.

15. Privacy of Client Project Data

Where we access or process personal information on behalf of a client while delivering website, application, hosting, or marketing services, the client's instructions and the applicable service agreement will govern our responsibilities, subject to applicable law.

Where required, the parties should enter into a separate data processing agreement covering the processing purpose, data types, security requirements, subcontractors, retention, and assistance with data subject requests.

Clients are responsible for ensuring they have a lawful basis to provide personal information to us and to use it for their intended purposes.

16. Data Breaches

If we become aware of a personal data breach affecting information for which we have legal notification obligations, we will take appropriate steps to investigate, mitigate the impact, and notify relevant parties or authorities as required by applicable law.

17. Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices, services, or legal requirements.

The updated policy will be published on our website with a revised effective date.

18. Contact and Privacy Requests

For questions about this Privacy Policy or requests relating to personal information, please contact Interactive Webtech at sales@interactivewebtech.com, through our Contact Us page, or using the official contact details published on www.interactivewebtech.com.

Please do not send passwords, payment card details, or other highly sensitive information in an ordinary email.

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Related policies: Terms and Conditions  |  Refund and Cancellation Policy  |  Cookie Policy